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Frequently Asked Questions

What forms of payment do you accept?
The following forms of payment are accepted: Visa, MasterCard, American Express, Discover, and PayPal.

Can I purchase an item not shown on your website?
Yes. There are hundreds of new products added to our website daily, but if you don't see what you need, call one of our helpful sales representatives at (949) 656-8300.

When will my product(s) arrive?
Orders are processed for shipment Monday through Friday up to 3:30 PM PST. All orders placed before 3:30 PM PST are routinely shipped the same day.  All orders received after that time or on weekends will be processed for shipment on the next business day. For more information visit our Shipping Information page.

What are the Terms of Sale?
Prices and item specifications are subject to change without notice. All orders are subject to acceptance by We will make every effort to ship your order in its entirety. However, if for some reason we are unable to do so, a customer service representative will contact you.

How can I get my tracking number?
Your tracking number will be automatically emailed to you when your product(s) ships.  If you have a registered account with us, you can also find it in your account settings. If for some reason you cannot retrieve your tracking number, please call us at (949) 656-8300. Also, please check your junk email and/or spam folders.

Do you ship internationally?
Yes. does ship internationally. Turnaround times will differ from the usual 2-day turnaround nationally in the US.

Do you sell or distribute any of my information (email, phone number, etc)?
No. does not distribute any information that you provide. For more information, see our Privacy Policy page.

Why do you charge sales tax on orders? automatically charges and withholds the applicable sales tax for orders that are delivered to addresses.  If you are a Tax Exempt organization, you must provide the Tax Exempt Certificate prior to your initial purchase. will verify all Tax Exempt Identification number so future orders will not be taxed. Please contact us at (949) 656-8300 if you have further questions.

Do you offer promotional codes? offers promotional codes from time to time on our website as well as our monthly newsletter. Promotional codes apply to the order total and cannot be applied to a specific item. 

Do you have a newsletter?
We will on occasion send out bulk emails regarding current promotions and offers. Unsubscribe links can be found on each newsletter. Requests are handled immediately by an automated system.

How do I return an item?
Please call us at (949) 656-8300 or visit our Returns Information page to learn more.

How do I contact customer service?
A customer service representative can be contact at or at (949) 656-8300.

What is your mailing address?
BecTech Global
2 Astor
Irvine, CA 92618